CQC DECISION TO STOP ROUTINE INSPECTIONS NOW CREATES A GOLDEN OPPORTUNITY FOR HOME CARE PROVIDERS
As a care provider, you would have received a letter from the Care Quality Commission (CQC) dated 4th March regarding its decisions to stop routine inspections and shift inspections towards remote methods rather than face to face. Is this the future? possibly, Is this the time for care providers to relax?, it certainly is not.
The care quality commission now intends to focus more on two key instruments, the number of serious safeguarding alerts raised and complaints reported. These reports will come from your service usually as 'CQC notifications' and from the multidisciplinary team who consist of commissioners, local authorities, GP's, district nurses. The care quality commission's evaluation will be used to measure the quality of care service you provide to users and definitively determine if your care agency is delivering 'good' or 'poor' care.
This change in CQC's inspection approach is likely to last well beyond the current corona virus pandemic; we strongly believe this is indeed the right TIME to get your care service in order and ensure that your paper work are all up to date - care plans, risk assessments. Its also a time to reflect on how management is using or intends to use 'performance tools' to monitor the care provision's effectiveness and responsiveness to the needs of service users.
Seize this golden opportunity and get your service comprehensively audited.
Contact us at email or call and speak to one of our Consultants about booking an audit after the lockdown on 0208 003 5958
1. We are running a skeleton service at present.
2. Hellocare Consultants will only carry out audits after the official lockdown is lifted by the government.