Information from CQC: We're working to fix the issues with our new provider portal
We’re continuing to work to fix the issues you’re experiencing with creating your accounts on our new provider portal, and to make the functionality available that you need, including the ability to delegate access to others in your organisation.
We’re sorry these issues are not resolved yet, but we’ll let you know as soon as they are.
If you have managed to create an account on the new portal, please do continue to use it to submit notifications and undertake registration activity.
If you have not been able to create your account. Don’t worry, you can continue to use downloadable forms on our website and submit notifications via email.
We know many of you will have contacted our national contact centre with queries on our new portal, including:
Not receiving verification emails or codes
Your contact details being wrongly identified as a shared email address
Receiving an incorrect sign up link
Not being able to create accounts for non CQC registered colleagues