Privacy Policy

Who We Are

Hello Care Consulting ("we", "us", "our") provides CQC registration and compliance consultancy services to care providers in England. This policy covers the personal data we collect through this website and in the course of providing our services, and applies alongside any separate engagement or client agreement you sign with us.

What Data We Collect

We collect personal data you give us directly — for example when you call, email, message us on WhatsApp, or use the consultation form on our homepage to book a consultation or ask about our services. This is typically limited to your name, contact details (phone/email), business or care service name, and the details of your enquiry.

The consultation form asks for your name, email address, optionally your phone number, the service you need help with, and an optional message. When you submit it, those details are sent by email to our enquiries inbox (info@hellocareconsulting.com) so we can reply; the website itself doesn't keep a copy. To stop spam, our web server keeps a short-lived, one-way-encrypted (hashed) record of the connection a form was sent from, for about an hour, and then discards it.

Referral programme. If you sign up as an ambassador on our Refer & Earn page, we keep your name, email address, optional phone number and ambassador code, together with a record of the providers who get in touch using your code (their name, contact details and the service they asked about, as given in their enquiry). We use this only to run the programme: to send your code, tell you when someone uses it, and pay your reward. We never tell an ambassador who they referred. The public leaderboard shows only your first name and last initial. This data is stored on our web host, outside the public website, and is kept while the programme runs and for as long as we need it for our accounting records.

Checklist download. If you download our CQC registration checklist, we keep your name and email address and email you the download link. We only send you further emails (occasional CQC registration updates) if you tick the separate, optional box to agree to them, and every such email lets you unsubscribe. Our legal basis for sending the checklist is your request; for update emails it is your consent, which you can withdraw at any time by replying "unsubscribe" or emailing info@hellocareconsulting.com.

Facebook and Instagram lead forms. If you fill in one of our forms inside a Facebook or Instagram advert, Meta Platforms passes us the details you enter: your name, email address, phone number and your answers (for example the service you need help with and your care service's name), together with your consent choices. We use them only to reply to your enquiry and book your free consultation, and to send you the checklist you asked for. We only add you to our occasional CQC update emails if you ticked the separate, optional box. Meta also processes this information under its own privacy policy. Our legal basis is your request for a consultation; for update emails it is your consent.

If you become a client, we'll also hold the information needed to deliver our services — for example details relating to your CQC application, policies, and registration process.

How We Use Your Data

We use your data to respond to enquiries, provide consultancy services you've engaged us for, and communicate with you about your registration or compliance work. We do not sell your personal data, and we do not use it for marketing you haven't asked for.

Legal Basis

Where we process your data to respond to an enquiry or deliver services you've asked for, our legal basis is either your consent (for example, contacting us) or the performance of a contract (once you're a client). Where we're required to keep records for regulatory or accounting reasons, our basis is legal obligation.

Sharing Your Data

We don't share your personal data with third parties except where necessary to deliver our services (for example, submitting documentation to CQC on your behalf, with your instruction), where required by law, or with professional advisers bound by confidentiality (such as our accountants).

We use a small number of service providers to run this website: InMotion Hosting, which hosts the website and our email (including form enquiries), and, only if you accept cookies, Google (Google Analytics 4) and Meta Platforms (Meta Pixel) — see Cookies below. If you contact us through a Facebook or Instagram lead form, Meta Platforms also processes those details (see above).

Data Retention

We keep client data for as long as needed to provide our services and to meet our legal and regulatory obligations, after which it's securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to ask us to delete your data (subject to our legal obligations), and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

Cookies and analytics

We use Google Analytics 4 to understand how visitors use this website — for example which pages are visited, and whether someone sent an enquiry or tapped to call, email or WhatsApp us — so we can improve it. Google Analytics only sets its cookies (_ga and _ga_*) if you click Accept in the banner shown on your first visit. If you decline or haven't chosen yet, it runs in "consent mode": no analytics cookies are set and Google receives only anonymous, cookieless signals. We never send your name, email address, phone number or message to Google Analytics. Our legal basis for analytics cookies is your consent.

We may also use the Meta Pixel to measure our Facebook and Instagram adverts: for example, how many people who clicked an advert then sent an enquiry, downloaded the checklist or contacted us. The Meta Pixel only loads, and only sets its cookies (such as _fbp), if you click Accept; if you decline, it doesn't load at all. When it runs, Meta receives the page you visited, the action (such as "sent an enquiry"), and technical data like your IP address and browser — never your name, email address, phone number or message. Meta may link this to your Facebook or Instagram account under its own privacy policy. Our legal basis is your consent. We don't use Google advertising cookies.

One choice in the banner covers both Google Analytics and the Meta Pixel. You can change it at any time by clearing this site's data in your browser.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent version.

Contact Us

If you have any questions about this policy or how we handle your data, or you'd like to exercise your data protection rights, contact us at info@hellocareconsulting.com or 07508 823495. If you remain unhappy with how we've handled your data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).