Legal

Privacy Policy

Last updated: 2026. This page explains what personal data Hello Care Consulting collects, why, and the choices and rights you have over it.

Who We Are

Hello Care Consulting ("we", "us", "our") provides CQC registration and compliance consultancy services to care providers in England. This policy covers the personal data we collect through this website and in the course of providing our services, and applies alongside any separate engagement or client agreement you sign with us.

What Data We Collect

We collect personal data you give us directly — for example when you call, email, or otherwise get in touch to book a consultation or ask about our services. This is typically limited to your name, contact details (phone/email), business or care service name, and the details of your enquiry. This website does not use a data-collecting contact form, tracking cookies, or analytics — the "Book a free consultation" links simply open your own phone or email app, so contact details are only ever shared if and when you choose to call or email us directly.

If you become a client, we'll also hold the information needed to deliver our services — for example details relating to your CQC application, policies, and registration process.

How We Use Your Data

We use your data to respond to enquiries, provide consultancy services you've engaged us for, and communicate with you about your registration or compliance work. We do not sell your personal data, and we do not use it for marketing you haven't asked for.

Legal Basis

Where we process your data to respond to an enquiry or deliver services you've asked for, our legal basis is either your consent (for example, contacting us) or the performance of a contract (once you're a client). Where we're required to keep records for regulatory or accounting reasons, our basis is legal obligation.

Sharing Your Data

We don't share your personal data with third parties except where necessary to deliver our services (for example, submitting documentation to CQC on your behalf, with your instruction), where required by law, or with professional advisers bound by confidentiality (such as our accountants).

Data Retention

We keep client data for as long as needed to provide our services and to meet our legal and regulatory obligations, after which it's securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to ask us to delete your data (subject to our legal obligations), and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

This website does not currently set tracking or advertising cookies.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent version.

If you have any questions about this policy or how we handle your data, or you'd like to exercise your data protection rights, contact us at info@hellocareconsulting.com or 07508 823495. If you remain unhappy with how we've handled your data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).