Problems with the CQC Provider Portal

Apr 13, 2024 Uncategorized

Information from CQC: We're working to fix the issues with our new provider portal

We’re continuing to work to fix the issues you’re experiencing with creating your accounts on our new provider portal, and to make the functionality available that you need, including the ability to delegate access to others in your organisation.

We’re sorry these issues are not resolved yet, but we’ll let you know as soon as they are.

If you have managed to create an account on the new portal, please do continue to use it to submit notifications and undertake registration activity.

If you have not been able to create your account. Don’t worry, you can continue to use downloadable forms on our website and submit notifications via email.

We know many of you will have contacted our national contact centre with queries on our new portal, including:

  • Not receiving verification emails or codes

  • Your contact details being wrongly identified as a shared email address

  • Receiving an incorrect sign up link

  • Not being able to create accounts for non CQC registered colleagues

Due to the volume of queries we may not be able to respond to everyone individually. But we have recorded all the issues you’ve shared and will communicate with all providers when they are fixed.

If you are continuing to experience problems creating an account on our new portal, please wait until we’ve communicated with you that these issues are fixed

Until 28 March 2024 you can use the existing portal to view your data but not make any changes or submissions. Your historic data will not transfer to our new portal. You will need to download your data if you want to keep a record.


For more information about how to successfully register a home care service, click here